OUR SERVICES

COMPLIMENTARY DOMESTIC GROUND SHIPPING
COMPLIMENTARY DELIVERY IN CENTER CITY, PHILADELPHIA
GIFT WRAPPING OF JEWELRY
CUSTOM ORDERS
IN-HOME & OFFICE CONSULTATIONS
GIFT SELECTION SERVICES

REPAIRS

OUR ARTISTS CREATE JEWELRY COLLECTIONS THAT ARE MADE BY HAND BY THE ARTISTS THEMSELVES, IN SMALL PRODUCTION AND ARE OFTEN ONE-OF-A-KIND PIECES.  AS WITH ANY HAND-CRAFTED PRODUCT, SMALL TWEAKS MAY NEED TO BE MADE OVER TIME.  SHOULD THIS BE THE CASE, PLEASE CONTACT US AT 215.433.1632 OR E-MAIL US AT INFO@EGANRITTENHOUSE.COM SO WE CAN BEST EVALUATE THE DESIRED REPAIR.  REPAIRS MAY TAKE UP TO 8 WEEKS BUT MAY TAKE LONGER DEPENDING ON THE NATURE OF THE REPAIR. THERE MAY BE A FEE ASSOCIATED WITH THE REPAIR, DETERMINED BY ARTIST.

PLEASE SEND REPAIRS TO:

EGAN JEWELRY

210 W. RITTENHOUSE SQUARE

PHILADELPHIA, PA  19103 

SPECIAL ORDERS

WE OFFER A WIDE RANGE OF DESIGN SERVICES IN OUR STORE, INCLUDING CUSTOM JEWELRY, RING SIZING, ALTERATION OF NECKLACE OR BRACELET LENGTH, AS WELL AS  CUSTOM ENGAGEMENT RINGS, WEDDING BANDS, ANNIVERSARY RINGS, AND RINGS TO MARK THE BIRTH OF A CHILD.  ALL SPECIAL ORDERS ARE NON-RETURNABLE AND NON-REFUNDABLE.  IN ORDER TO SECURE YOUR SPECIAL ORDER, WE REQUIRE AT LEAST 50% DEPOSIT OR PAYMENT IN FULL AT ORDER PLACEMENT.

CUSTOM WORK CAN TAKE 6 - 12 WEEKS DEPENDING ON THE ARTIST AND THE INTRICACY OF THE PIECE.  WE WILL QUOTE YOU AN APPROXIMATE LENGTH OF PRODUCTION AT TIME OF ORDER.

TO BEGIN A CONVERSATION ABOUT A SPECIAL ORDER, PLEASE E-MAIL INFO@EGANRITTENHOUSE.COM.

BACK ORDERS

OCCASIONALLY AN ORDER MAY BE PLACED FOR AN ITEM THAT APPEARS TO BE IN STOCK, BUT HAS ACTUALLY SOLD BEFORE ONLINE INVENTORY IS ADJUSTED. WHEN THIS HAPPENS, WE WILL NOTIFY YOU AS SOON AS POSSIBLE. ITEMS THAT ARE REGULARLY STOCKED WILL BE BACKORDERED AND SHIPPED AS THE BECOME AVAILABLE.

ALL MAJOR CREDIT CARDS ACCEPTED

SHIPPING

SHOULD YOU DESIRE NEXT DAY SHIPPING, YOUR ORDER MUST BE PLACED BY 3PM, ADDITIONAL CHARGES MAY APPLY.  YOU WILL RECEIVE AN E-MAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED.

STANDARD SHIPPING RATES APPLY TO ALL OTHER DESTINATIONS, ALL IMPORT TAXES & DUTIES ARE PAID BY RECIPIENT.

RETURN POLICY

SHOULD YOU REQUIRE A RETURN, PLEASE SEND THE ITEM BACK WITHIN 14 DAYS OF YOUR PURCHASE, INSURED AND PRE-PAID.  CODs WILL NOT BE ACCEPTED.  ALL RETURNED MERCHANDISE MUST BE RETURNED UNUSED, IN PRISTINE CONDITION, IN ORIGINAL PACKAGING AND WITH THE RECEIPT.  THE ORIGINAL SHIPPING COST OR THE RETURN SHIPPING COST WILL NOT BE REPAID. WEB PURCHASES MAY NOT BE RETURNED IN STORE. PLEASE NOTE, THE ONLINE RETURN/EXCHANGE POLICY DOES NOT APPLY IN STORE.

ALL INTERNATIONAL ORDERS ARE FINAL SALE.

WE HIGHLY RECOMMEND SHIPPING ALL ITEMS THROUGH UPS OR FEDEX. EGAN AND IT’S REPRESENTATIVES CANNOT BE HELD RESPONSIBLE FOR LOST PACKAGES OR DAMAGED ITEMS.

RETURNS WILL BE PROCESSED UPON RECEIPT AND AN EMAIL CONFIRMATION WILL BE SENT. PLEASE NOTE IT MAY TAKE UP TO 14 DAYS FOR THE REFUND TO POST TO YOUR ACCOUNT.

EXCHANGES

EGAN ACCEPTS EXCHANGES WITHIN 14 DAYS OF PURCHASE.  THE PRODUCT MUST BE UNWORN, UNALTERED,IN PRISTINE CONDITION, IN THE ORIGINAL PACKAGING AND WITH THE RECEIPT.  

SHOULD YOU REQUIRE A RETURN OR EXCHANGE, PLEASE E-MAIL US AT INFO@EGANDAY.COM TO NOTIFY OF YOUR DECISION PRIOR TO MAILING BACK THE ITEM.

PLEASE ADDRESS ALL RETURNS OR EXCHANGES TO:

EGAN JEWELRY
210 W. RITTENHOUSE SQUARE
PHILADELPHIA, PA  19103

RING SIZING

ALL OF OUR RINGS ARE STANDARD US SIZES. IF YOU DO NOT KNOW YOUR US RING SIZE, WE RECOMMEND HAVING YOUR FINGER SIZED BY A LOCAL JEWELER AND ASKING FOR YOUR US RING SIZE.

RINGS THAT HAVE BEEN SIZED ARE FINAL SALE.