OUR SERVICES

COMPLIMENTARY DOMESTIC GROUND SHIPPING
COMPLIMENTARY DELIVERY IN CENTER CITY, PHILADELPHIA
GIFT WRAPPING
CUSTOM ORDERS
IN-HOME & OFFICE CONSULTATIONS
GIFT SELECTION SERVICES

 

REPAIRS

OUR ARTISTS CREATE JEWELRY COLLECTIONS THAT ARE MADE BY HAND BY THE ARTISTS THEMSELVES, IN SMALL PRODUCTION AND ARE OFTEN ONE-OF-A-KIND PIECES.  AS WITH ANY HAND-CRAFTED PRODUCT, SMALL TWEAKS MAY NEED TO BE MADE OVER TIME.  SHOULD THIS BE THE CASE, PLEASE CONTACT US AT 267.773.8833 OR E-MAIL US AT INFO@EGANDAY.COM SO WE CAN BEST EVALUATE THE DESIRED REPAIR.  THERE MAY BE A REPAIR COST, WHICH WILL BE DECIDED ON A CASE BY CASE BASIS BY THE ARTIST THEMSELVES.  REPAIR TIME RANGES FROM 1-8 WEEKS BUT MAY TAKE LONGER DEPENDING ON THE NATURE OF THE REPAIR. 

PLEASE SEND REPAIRS TO:

EGAN DAY

260 SOUTH 16TH STREET

PHILADELPHIA, PA  19102 

 

SPECIAL ORDERS

WE OFFER A WIDE RANGE OF DESIGN SERVICES IN OUR STORE, INCLUDING CUSTOM JEWELRY, RING SIZING, ALTERATION OF NECKLACE OR BRACELET LENGTH, AS WELL AS  CUSTOM ENGAGEMENT RINGS, WEDDING BANDS, ANNIVERSARY RINGS, AND RINGS TO MARK THE BIRTH OF A CHILD.  ALL SPECIAL ORDERS ARE NON-RETURNABLE AND NON-REFUNDABLE.  IN ORDER TO SECURE YOUR SPECIAL ORDER, WE REQUIRE AT LEAST 50% DEPOSIT OR PAYMENT IN FULL AT ORDER PLACEMENT.

CUSTOM WORK CAN TAKE 4-8 WEEKS DEPENDING ON THE ARTIST AND THE INTRICACY OF THE PIECE.  WE WILL QUOTE YOU AN APPROXIMATE LENGTH OF PRODUCTION AT TIME OF ORDER.

TO BEGIN A CONVERSATION ABOUT A SPECIAL ORDER, PLEASE E-MAIL INFO@EGANDAY.COM.

ALL MAJOR CREDIT CARDS ACCEPTED

SHIPPING

WE OFFER COMPLIMENTARY DOMESTIC GROUND SHIPPING  IN THE UNITED STATES. STANDARD SHIPPING RATES APPLY TO ALL OTHER DESTINATIONS.  SHOULD YOU DESIRE NEXT DAY SHIPPING, YOUR ORDER MUST BE PLACED BY 4PM THAT DAY AND ADDITIONAL CHARGES MAY APPLY.  YOU WILL RECEIVE AN E-MAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED.

 

RETURN POLICY

SHOULD YOU REQUIRE A RETURN, PLEASE SEND THE ITEM BACK WITHIN 14 DAYS OF YOUR PURCHASE, INSURED AND PRE-PAID.  WEB PURCHASES MAY NOT BE RETURNED IN STORE. ALL RETURNED MERCHANDISE MUST BE RETURNED UNUSED, IN PRISTINE CONDITION, IN ORIGINAL PACKAGING AND WITH THE RECEIPT.  THE ORIGINAL SHIPPING COST OR THE RETURN SHIPPING COST WILL NOT BE REPAID. 

WE HIGHLY RECOMMEND SHIPPING ALL ITEMS THROUGH UPS OR FEDEX. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES AND CANNOT OFFER A REFUND IF YOUR PACKAGE IS LOST OR DAMAGED. WE DO NOT ACCEPT CODS. PLEASE INSURE PACKAGE FOR THE FULL AMOUNT OF THE MERCHANDISE YOU ARE SENDING BACK TO US.

WE ALSO ACCEPT EXCHANGES WITHIN 14 DAYS OF PURCHASE.  THE PRODUCT MUST BE UNWORN, UNALTERED,IN PRISTINE CONDITION, IN THE ORIGINAL PACKAGING AND WITH THE RECEIPT.  

SHOULD YOU REQUIRE A RETURN OR EXCHANGE, PLEASE E-MAIL US AT INFO@EGANDY.COM TO NOTIFY OF YOUR DECISION PRIOR TO MAILING BACK THE ITEM.

RETURNS WILL BE PROCESSED UPON RECEIPT AND AN EMAIL CONFIRMATION WILL BE SENT.  IT MAY TAKE UP TO 10 DAYS FOR THE REFUND TO POST TO YOUR ACCOUNT.

ALL INTERNATIONAL ORDERS ARE FINAL SALE.

ALL OF OUR RINGS ARE STANDARD US SIZES. IF YOU DO NOT KNOW YOUR US RING SIZE, WE RECOMMEND HAVING YOUR FINGER SIZED BY A LOCAL JEWELER AND ASKING FOR YOUR US RING SIZE. YOU CAN ALSO TRY THIS WEBSITE

RINGS THAT HAVE BEEN SIZED ARE FINAL SALE.

PLEASE NOTE: THE ONLINE RETURN / EXCHANGE POLICY DOES NOT APPLY IN STORE.

PLEASE ADDRESS ALL RETURNS OR EXCHANGES TO:

EGAN DAY
260 SOUTH 16TH STREET
PHILADELPHIA, PA  19102